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About Telling Stories
Listening, Understanding, and Giving Voice
Telling Stories shines a light on the patient experience for patients to feel less alone, for caretakers to gather strength, and for healthcare workers to gain insights on what being a patient truly means.
Navigating a serious illness can often be a very lonely and isolating experience.
"Your Medical Communications class was a huge hit. Even if some of the stories (testimonies) had distressing elements, the message was encouraging and affirming. And you are an excellent speaker! Thank you so much for all your time, interest, and effort."
Judy Ringle, PhD
Board of Directors and Past-Chair, Academy for Lifelong Learning
While each person’s story is different and unique to that individual, there are also common events that can occur, regardless of the illness, whether it’s:
- Difficulties with getting a Diagnosis
- Communicating with the Physician
- Coordinating Care
- Finding Support Systems
It’s time to shine a light and take these individual experiences and share them with others so patients can feel less alone, caregivers can gather new strength, and healthcare workers can develop a deeper appreciation of the patient experience.
Join me as I weave interviews with patients into a narrative of the patient journey from diagnosis through treatment and recovery. The collective voices provide the emotional power and incentive to make a better path.
Listening, distilling, and giving voice to the concerns of others are the skills Laurie Reed developed over 20 years of marketing research for two leading international companies. Laurie holds a Master’s of Science degree and a Certificate in Patient Advocacy, both from the University of Wisconsin-Madison.
Throughout her years of professional experience in media communications and healthcare, it has been Laurie’s primary passion to ensure representation of the voice of the customer in strategic planning, decision-making, and policy.
Navigating the Patient Experience
Telling Stories to Change Lives provides information on the patient experience for yourself or for someone you care for as a caregiver, a friend, or a healthcare worker.
Published: The San Diego Union-Tribune Op-Ed on Medical Mishaps
My recent Op/Ed in the San Diego Union-Tribune highlights opportunities to improve on the delivery of healthcare here in the United States.
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Advocacy Insights Gained from My Husband’s Surgery
I nearly lost my husband last summer after his surgery for a hiatal hernia. Here’s a snapshot of mistakes that were made.
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Gaslighting – Steps to Counter
Medical gaslighting is a practice that needs to stop. It causes harm to patients. Education and training programs for healthcare professionals must be adjusted to ...
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Sharing Patient Stories
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