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An in-depth look at the patient experience

Each webinar uses patient narratives for insights on different parts of the patient experience such as: diagnosis, communication or support.

Learn from the experiences of others

Here is an opportunity to learn from the experiences of others. Join me in exploring patient narratives for insights on ways to improve the patient experience. Narratives provide key takeaways that can help us when we are patients, or help us care more effectively for others during times of serious illness.

Laurie Reed, Author, Speaker and Guide to Telling Stories to Change Lives

Listening, distilling, and giving voice to the concerns of others are the skills Laurie Reed developed over 20 years of marketing research for two leading international companies. Laurie holds a Master’s of Science degree and a Certificate in Patient Advocacy, both from the University of Wisconsin-Madison.

Throughout her years of professional experience in media communications and healthcare, it has been Laurie’s primary passion to ensure representation of the voice of the customer in strategic planning, decision-making, and policy.

Upcoming Webinars

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Sharing Patient Stories

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Navigating the Patient Experience

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